✨ Relay UK Call Handler - Make Every Word Count

📍 Birmingham

💷 £13.42 - £31.37 per hour (shift‑dependent)

🕒 37.5 hours per week | 5 days over 7 (incl. weekends & bank holidays)

📅 Start Date: 07/04/2026

📚 4 weeks full-time training (100% attendance required)

💡 Do you type 50+ words per minute with 98% accuracy?

If yes-your typing ability isn't just a skill…

➡️ It's a lifeline.

➡️ It's communication for people who rely on you.

➡️ It's support in moments that truly matter.

Relay UK is a vital service helping deaf, hard of hearing, and speech‑impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler, your fast and accurate typing ensures every message is delivered clearly, safely, and in real time.

This role is perfect for someone who is calm, compassionate, and confident under pressure-and who has exceptional typing skills.

⭐ What You'll Be Doing

🖥️ Real-Time Communication

Convert spoken words into text instantly and accurately.
Support Relay UK calls, Emergency Services (999/112), Directory Enquiries (118500), and more.

👂 Communicating With Care

Stay calm, patient, and empathetic-especially during difficult or emotional calls.
Provide a reliable lifeline for users who depend on you.

🎯 Attention to Detail

Your precision keeps conversations flowing smoothly.
Your accuracy ensures clarity and safety, especially in urgent situations.

🔍 What We're Looking For

⌨️ Outstanding Typing Skills (Essential)

You MUST type 50+ WPM at 98% accuracy.

Typing will be tested during the application process.

If you love fast-paced typing work and pride yourself on accuracy-this role is for you.

🧠 Key Attributes

Clear, empathetic communicator
Able to stay composed under pressure
Strong attention to detail
Able to follow processes and think critically

🕒 Shift Patterns

Choose between two rotating 4‑week rotas:

Option 1

Shifts between 08:00-19:00 for all 4 weeks

Option 2

08:00-19:00 for 2 weeks
12:00-23:00 for the next 2 weeks
Some rest days will fall on weekends

🎁 Rewards & Benefits

Competitive pay + overtime opportunities
Fully paid, comprehensive training
Career progression opportunities
Access to the Blue Arrow training portal
Pension scheme
28 days paid holiday

📝 Application Process

Typing Test

50 WPM @ 98% accuracy (audio typing)

Teams Interview

Client Interview & typing assessment

Pre-employment checks

DBS
References

🌟 Ready to Make a Real Difference?

If you want a role where your typing skills genuinely help people-and where every word you type matters-apply today and become part of a team that keeps essential communication flowing.

We proudly welcome applications from all backgrounds and strive to be an inclusive employer.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.