Senior Hotel Duty Manager

Blue Arrow are recruiting for an experienced Senior Hotel Duty Manager for our client based in the Solihull area.

Working in a Country Hotel specialising in weddings & events over seeing day to day operations alongside the General Manager, your duties will include:
* Overseeing day to day front of house, back of house & events operations
* Addressing guest concerns, resolving issues, and providing excellent customer service
* Supervising staff on duty - Managing and motivating front-of-house teams, delegating tasks, and monitoring performance
* Maintaining the highest levels of standards throughout the entire venue
* Conduct briefings to junior staff members
* Enforcing hotel policies and procedures, ensuring consistent service quality, and adhering to health and safety regulations
* Effectively communicating with staff, guests, and other departments to ensure smooth coordination and information flow
* Identifying and resolving operational issues, handling guest complaints, and finding solutions to unexpected challenges

Essential Skills
* Ability to motivate, guide, and supervise a team. Ability to motivate, guide, and supervise a team.
* Strong interpersonal skills and a commitment to providing excellent guest experiences.
* Ability to assess situations, identify solutions, and make effective decisions.
* Excellent verbal and written communication skills.
* Ability to manage multiple tasks, prioritize responsibilities, and maintain a structured work environment.
* Understanding of hotel procedures, policies, and guest service standards.
* Ability to handle difficult situations and resolve conflicts effectively.
* Willingness to assist on any section whether it be helping the potwash keep up, helping the front of house staff run orders during busy periods or check guests in on arrival

About You

* Motivated
* A positive "can do" attitude
* A willingness to learn
* Keen eye for detail
* Exceptional standards
* A willingness to jump in on any section to ensure a smooth operation
* Confident
This position is ideal for a candidate who is looking for the next step in their career.
The client is willing to train and develop the right candidate with the aim of progression to General Manager

Salary dependent on experience plus bonus

Evenings and weekends will be required

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