Join us in shaping the future of government digital services and drive excellence in service delivery.
Job Summary
To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust service delivery while implementing modern service management practices aligned with ITIL 4 principles and government service standards.
Job description
Key responsibilities:
Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
Drive the development and maturation of service transition management processes.
Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
Champion user-centred design principles and ensure services deliver value to our stakeholders
Manage relationships with key suppliers and delivery partners, ensuring effective service integration
Drive the adoption of cloud-first approaches and modern service transition management practices
Lead the development and monitoring of service level agreements and performance metrics
Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
Develop and maintain the service transition framework, methodology, and governance structures
Drive the maturity of service management processes aligned with ITIL 4 practices
Lead the service discovery and assessment process, including T-shirt sizing evaluations
Oversee transition managers and coordinate with other workstreams and Domains
Ensure successful knowledge transfer and documentation
Manage transition risks and dependencies
Person specification
Essential Criteria (to be assessed at application stage):
Extensive experience leading complex service transitions in government/enterprise environments
Deep understanding of ITIL 4 practices and service management frameworks
Track record of stakeholder management at senior levels
Experience developing and implementing service transition methodologies
Knowledge of government digital service standards
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Working Together
Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
Service transition management
Risk management
Experience with service management tools and technologies
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