Technical Advisor

Technical Advisor.
Belper, Derbyshire.

At Blue Arrow we are proud to be working with a leading manufacturing company to recruit a skilled and reliable Technical Advisor. We work on a large-scale, innovative and strategic projects. In this role, you'll be the expert that engineers and customers turn to for clear, confident support over the phone. You'll use your technical knowledge to explain complex information in a way that's easy to understand. If you enjoy solving problems, communicating clearly this is a great opportunity to shine.

Full time permanent basis.
Hours: Mon - Sat - 39.5 per week.
Basic working hours:
- 8:00am - 18:00pm (Monday - Friday)
On a rota basis:
- 8.00am - 12.00pm (Saturday)

What duties would you be doing in the Technical Advisor role?
- You will be a part of a friendly Technical Service team, supporting engineers and customers over via telephone.
- Use your knowledge to explain technical info clearly and confidently.
- Understand customer needs and offer helpful, practical advice with a professional tone.
- Deliver excellent service while staying calm and clear under pressure.
- Work towards achievable targets and KPIs with support from your team.
- Enjoy a role where your problem-solving skills and communication really make a difference.

Requirements:
- GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
- You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
- You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
- You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
- You have excellent communication skills and will enjoy working as part of a team.
- We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team

Why work with us?
- A modern, comfortable workspace designed to help you thrive.
- A company that truly values work-life balance and communicates openly.
- 25 days of annual leave plus bank holidays.
- Bonus opportunities to reward your hard work.
- A generous pension scheme to support your future.
- The chance to make a real difference by helping people and solving problems every single day.

If you are interested in the above role and feel you can meet the requirements, thrive on helping people we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. We endeavour to reply to your application within 48 hours of reviewing. Before applying, please ensure you can commute to the town of Belper and be on time for the start times shown above.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.