🌟 Technical Advisor 🌟

📍 Belper, Derbyshire

⏰ 39.5 Hours per Week

Are you naturally curious, love solving technical problems, and enjoy helping people? 🔧💡

We're looking for a Technical Advisor to join a busy and supportive Service Technical team in Belper. This is a fantastic opportunity for someone with technical support experience who enjoys troubleshooting, learning new products, and delivering exceptional customer service.

🔧 Technical Advisor - What You'll Be Doing

As a Technical Advisor, you'll be the go-to expert for technical support and customer guidance.

✅ Provide technical advice and support to Gas Safe registered engineers and end users.

✅ Investigate, diagnose, and explain technical issues clearly and professionally.

✅ Deliver outstanding customer service over the phone in a fast-paced environment.

✅ Work towards individual and team KPIs while maintaining high levels of customer satisfaction.

✅ Adapt to seasonal business demands, with busier periods during winter and dedicated training and development opportunities throughout quieter months.

🎯 Technical Advisor - What We're Looking For

We're looking for someone who enjoys getting to the root of a problem and finding solutions.

✔️ Strong technical aptitude and a genuine curiosity about how things work.

✔️ Previous Level 3 Technical Support experience would be ideal.

✔️ Candidates with Level 1 or Level 2 Support experience will also be considered if they can demonstrate excellent troubleshooting skills.

✔️ GCSE English Grade 4/C or above (or equivalent).

✔️ Good IT skills, including experience with Microsoft Office applications and Salesforce.

✔️ Excellent communication skills with a collaborative team-focused approach.

✔️ Contact centre or call centre experience would be advantageous, but it's not essential.

🎁 Technical Advisor - What's in it for You?

🏆 Up to £1,500 annual bonus

🌴 25 days holiday plus bank holidays

💰 Generous pension scheme

🖥️ Modern, refurbished contact centre with sit-stand desks

📅 Structured shift planning to support work-life balance

📚 Comprehensive product training and ongoing development

🤝 Fun team events, incentives, and competitions

🚀 Opportunities to develop technical expertise and progress your career

🌟 Why Join as a Technical Advisor?

This is more than just a support role. As a Technical Advisor, you'll become a trusted technical expert, helping customers resolve issues while developing specialist knowledge within a well-established and growing organisation.

If you're passionate about technology, enjoy helping people, and thrive on problem-solving, we'd love to hear from you! 🔧✨

Apply today and take the next step in your technical support career. 🚀

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.