Technical Customer Support Advisor

Technical Customer Support Advisor - Belper

Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you.

This is a temporary ongoing position for 6 months and the potential to secure a permanent role.

Location: Belper, Derbyshire - site based role.

Pay Rate: £13.61 per hour

Overtime Rate: £20.42 per hour (for all hours worked over 39.5 per week)

Hours: 39.5 hours per week

Start Date: Monday 2nd November

About the Technical Customer Support Advisor Role

As a Technical Customer Support Advisor, you will provide first-class support to customers across a variety of communication channels. Combining excellent customer service with technical problem-solving skills, you'll help customers resolve issues, support connected products and services, and ensure a positive customer experience from start to finish.

This is a fantastic opportunity to join a well-established organisation offering full training, ongoing support, and long-term career prospects.

What Will the Technical Customer Support Advisor Do?

As a Technical Customer Support Advisor, you will:

Provide technical support and guidance to end users on products and services
Diagnose and troubleshoot customer-reported issues
Support customers with connected products, applications, online services, and connectivity issues
Explain technical information in a clear and customer-friendly way
Escalate complex technical issues where required
Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems
Book engineer visits when necessary
Maintain accurate customer records and case notes
Take ownership of complaints through to resolution
Meet service, quality, and customer satisfaction targets
Work collaboratively with operational, field service, and technical teams
Deliver an excellent customer experience on every interaction

Working Hours

Following successful completion of training, Technical Customer Support Advisors will work:

39.5 paid hours per week
Monday to Saturday working pattern
Working hours between 8:00am and 6:00pm
2 in every 6 Saturdays required (8:00am - 3:00pm)

Flexibility is essential as working patterns will vary in line with business requirements.

About You

To be successful as a Technical Customer Support Advisor, you'll ideally have:

Excellent communication and interpersonal skills
A genuine passion for helping customers and finding solutions
Confidence using multiple computer systems and databases
Strong organisational skills and attention to detail
The ability to remain professional in a fast-paced environment
A positive attitude and willingness to learn
Excellent customer service skills
Strong troubleshooting and problem-solving abilities
The ability to explain technical information clearly to customers

Previous experience in technical support, customer service, retail, hospitality, administration, helpdesk, or contact centre environments would be advantageous, but is not essential as full training will be provided.

Why Apply for the Technical Customer Support Advisor Role?