UX Interaction Designer - Ofgem - G7

Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK’s journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital innovation. 
 
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero, whilst protecting energy consumers – especially vulnerable people. 
 
This is a unique opportunity to join a digital team working at the intersection of technology, policy and sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You’ll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It’s a chance to shape design direction, lead high-impact projects, and help build services that really matter. 
 
You’ll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You’ll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to practical design, you’ll be a key figure in mentoring junior designers, championing consistency, and embedding best practice across teams. 
 
What’s more, exceptional candidates will also have the opportunity to become a Professional Development Lead (PDL). In this enhanced position, you’ll take on key leadership activities, supporting colleagues and driving performance excellence and management. You’ll be enabled to broaden your leadership skills while making a real difference to the design profession at Ofgem. 
 
We’re looking for a confident design leader with proven experience in interaction or UX roles, including work aligned to the GDS service standard. You’ll need strong knowledge of the GDS prototyping kit, experience collaborating with content design, service design and user research, and the ability to support others in making smart, evidence-based design decisions. 
 
We have a critical purpose to drive strategic business improvements across our mission-critical organisation. By joining Ofgem, you’ll play a key role in driving more efficient operations at Ofgem, ultimately supporting the transition to Net Zero and helping us protect consumers. 
 
Read on and find out more.

Job description

Key Responsibilities 

 

Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem 

Manage and mentor designers 

Grow and support interaction design in the Ofgem UCD community 

Support and mentor other UCD roles to have a better understanding of interaction design 

Increase awareness and understanding of interaction design across Ofgem 

 

Key Outputs and Deliverables 

 

Develop and maintain design artefacts for projects and products 

Work with the Principal Designer to support the development of clear and efficient ways of working for User Centred Design 

Develop and implement frameworks and templates contributing to best practice  

Embed interaction design in the development of new services and products 

 

Key Stakeholder Relationships 

Internal  

Heat Networks policy and implementation teams 

Principal Designer 

DDaT User Centred Design community  

Product Managers and Service Owners 

 

External 

Wider government design community 

Ofgem digital service providers 

Key user groups for services (including consumers, Local Authorities, energy suppliers and installers) 

Person specification

ESSENTIAL:

Professional experience in interaction or UX design role (LEAD) 

Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit (LEAD) 

Professional experience of working with Service Design, Content Design and User Research  

Experience working to the GDS service standard 

Experience working with a diverse group of stakeholders 

Proven ability to lead others to make good design decisions 

DESIRABLE:

Understanding of digital accessibility, relevant guidance and legislation 

Experience undertaking GDS Service Assessments 

Experience of using Salesforce 

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack and Role Profile attached for full details.