Blue Arrow are looking for Front of House Staff in the Worcester area.
Job duties:
- Welcome customers and guests in a friendly, professional, and courteous manner.
- Provide excellent customer service and create a positive dining experience.
- Take food and beverage orders accurately and efficiently.
- Serve food, drinks, and refreshments in accordance with company standards.
- Set up dining areas, buffet stations, and service points before events or service periods.
- Ensure tables, counters, and customer-facing areas are clean, tidy, and well-presented at all times.
- Handle customer enquiries, requests, and complaints professionally, escalating issues when required.
- Process payments and operate tills or point-of-sale systems accurately.
- Replenish food, beverages, condiments, and service supplies as needed.
- Follow food hygiene, health and safety, and allergen procedures at all times.
- Work collaboratively with kitchen and catering teams to ensure smooth service.
- Support stock monitoring and report shortages to supervisors.
- Assist with cleaning duties, including clearing tables, washing service equipment, and maintaining service areas.
- Adhere to company policies, procedures, and customer service standards.
- Be flexible in supporting different catering locations, events, and shifts as required.
Key Skills & Requirements
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Ability to work effectively in a fast-paced environment.
- Good organisational and time-management skills.
- Reliable, punctual, and professional attitude.
- Ability to work independently and as part of a team.
- Basic numeracy skills for handling payments.
- Previous catering, hospitality, or customer service experience desirable but not essential.
- Knowledge of food hygiene and safety practices is advantageous.
Shifts:
- Must be flexibile with working hours and days.
- Must have safety shoes
- DBS is ideal but not required.
About You:
Able to work well in a team - Can support others around you to ensure tasks are completed
Can work well individually
Able to follow instructions
Must be reliable
Benefits package:
Holiday pay
Opportunity to work for a wide range of clients and venues
Weekly pay
Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
Discount Schemes
We look forward to welcoming you to the BlueArrow Team
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
